Privacy Policy

Gurvaya respects your privacy and is committed to protecting the personal information you provide when using our website or purchasing our products.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Name.
  • Email address.
  • Phone number.
  • Billing address.
  • Shipping address.
  • Order details.
  • Payment and transaction information.
  • Customer support communications.
  • Information you voluntarily provide through forms, reviews, or other interactions.

We only collect information that is reasonably necessary for providing our services and operating our business.

2. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method used, your payment information may be collected and processed directly by the relevant payment provider.

We do not intend to store complete card numbers, CVV numbers, passwords, or other sensitive payment credentials on our systems unless specifically stated.

3. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders.
  • Deliver products to you.
  • Send order confirmations and updates.
  • Process payments and refunds.
  • Respond to customer support requests.
  • Improve our website and products.
  • Prevent fraud and unauthorized transactions.
  • Maintain business and transaction records.
  • Send marketing communications where permitted and where you have provided the necessary consent.
  • Comply with applicable legal and regulatory requirements.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly.
  • Remember preferences.
  • Understand how visitors use our website.
  • Improve website performance.
  • Provide relevant marketing or advertising where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share necessary information with trusted service providers that help us operate our business, including:

  • Payment processors.
  • Shipping and logistics partners.
  • Website and hosting providers.
  • Technology and analytics providers.
  • Customer support providers.
  • Marketing service providers, where applicable.

We may also disclose information where required by applicable law, regulation, legal process, or governmental authority.

We do not sell your personal information as a standalone product.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Marketing Communications

If you have opted to receive promotional communications, we may contact you about:

  • New products.
  • Offers.
  • Promotions.
  • Brand updates.
  • Other relevant Gurvaya communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or contacting us.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request access to certain personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of information where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain marketing communications.
  • Raise a concern regarding how your information is handled.

To exercise applicable rights, contact us using the details below.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent or authorization.

If you believe that a child has provided personal information to us inappropriately, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, technology, or applicable laws.

The updated policy will be published on this page with a revised "Last updated" date.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Gurvaya
Email: contact.gurvaya@gmail.com
Country: India