Return & Refund Policy

At Gurvaya, we want you to have a great experience with every order. Since our products are food products, we follow a specific return and refund policy to maintain product quality and safety.

1. Returns

Due to the nature of our products, we generally do not accept returns or exchanges once an order has been delivered.

However, we will be happy to help if your order:

  • Arrives damaged.
  • Is incorrect or contains a different product than what you ordered.
  • Is missing an item.
  • Has been delivered in a condition that makes the product unsuitable for consumption.

If you receive a damaged, incorrect, or defective product, please contact us within 48 hours of delivery.

2. How to Report an Issue

Please email us at contact.gurvaya@gmail.com with:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging.
  • Photographs of the shipping label, where applicable.

Our team will review your request and get back to you as soon as possible.

3. Refunds

If your refund request is approved, we will process the applicable refund to the original payment method used for the purchase.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

4. Damaged or Incorrect Products

If your product arrives damaged or you receive the wrong product, we may offer:

  • A replacement product; or
  • A refund, depending on the circumstances and availability.

We may request photographs or other information before approving a replacement or refund.

5. Order Cancellation

Orders can only be cancelled before they have been processed or shipped.

Once an order has been dispatched, it may no longer be possible to cancel it.

6. Non-Refundable Situations

Refunds may not be available where:

  • The customer has changed their mind after delivery.
  • The product has been opened or used.
  • The product has been improperly stored after delivery.
  • The customer provided an incorrect or incomplete delivery address.
  • The delivery was unsuccessful because the recipient was unavailable or unreachable.
  • The issue was reported after the applicable reporting period, except where required by applicable law.

7. Contact Us

For questions regarding returns or refunds, please contact:

Gurvaya
Email: contact.gurvaya@gmail.com
Country: India