Shipping Policy

At Gurvaya, we work to get your chai essentials delivered safely and promptly.

1. Shipping Locations

We currently ship Gurvaya products to eligible delivery addresses within India.

Availability may vary depending on the delivery location and courier service coverage.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Estimated Delivery Time

After dispatch, orders are generally expected to arrive within approximately 3–7 business days, depending on the destination.

Remote or hard-to-reach locations may require additional time.

Delivery timelines are estimates and are not guaranteed.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, Gurvaya may offer promotional free-shipping offers or other delivery promotions.

5. Tracking Your Order

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to monitor your shipment.

6. Delivery Delays

While we work with our delivery partners to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Weather conditions.
  • Natural events.
  • Public holidays.
  • Courier disruptions.
  • High-volume periods.
  • Transportation issues.
  • Incorrect or incomplete delivery information.
  • Events beyond reasonable control.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information during checkout.

Gurvaya will not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses, phone numbers, or other information provided by the customer.

If an order is returned to us because of an incorrect address or unsuccessful delivery, additional shipping charges may apply for reshipment.

8. Damaged Packages

If your package appears damaged when delivered, please take photographs of the package and product before opening or immediately after opening it.

Contact us at contact.gurvaya@gmail.com within 48 hours of delivery so that our team can investigate and assist you.

9. Missing or Incorrect Items

If an item is missing or you receive an incorrect product, please contact us within 48 hours of delivery with your order number and photographs of the received package.

We will review the issue and provide an appropriate resolution.

10. Contact Us

For shipping-related questions:

Gurvaya
Email: contact.gurvaya@gmail.com
Country: India