Terms & Condition

Welcome to Gurvaya. These Terms & Conditions govern your use of the Gurvaya website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions.

1. About Gurvaya

Gurvaya is a brand offering jaggery-based chai enhancers made with jaggery and selected Indian spices.

Our products are intended to enhance the taste and experience of everyday tea.

2. Website Use

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to the website or its systems.
  • Interfere with the operation or security of the website.
  • Copy, reproduce, or misuse our website content, branding, images, or other intellectual property without permission.

3. Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, images, prices, and other information displayed on our website are accurate.

However, colours, packaging, appearance, and presentation may vary slightly from images displayed online.

Product information should always be checked on the product packaging before consumption.

4. Ingredients & Product Information

Our products are made using jaggery and selected spices.

Ingredient information, nutritional information, allergen information, storage instructions, and other applicable product details are provided on the relevant product packaging or product page.

Customers should review the product information before consumption and contact us if they have questions regarding ingredients.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to cancel or refuse an order in certain circumstances, including:

  • Product availability issues.
  • Pricing or listing errors.
  • Payment issues.
  • Suspected fraudulent activity.
  • Incorrect customer or delivery information.

If we cancel an order after payment has been received, the applicable amount will be refunded.

6. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

7. Payments

Payments may be processed through third-party payment providers.

By making a payment, you agree to the terms and conditions of the relevant payment provider.

Gurvaya does not store complete card, banking, or other sensitive payment credentials on its website unless specifically stated otherwise.

8. Shipping & Delivery

We ship orders to eligible locations within India.

Delivery timelines shown on the website are estimates and may vary due to factors including:

  • Shipping location.
  • Courier delays.
  • Weather conditions.
  • Public holidays.
  • Operational disruptions.
  • Incorrect or incomplete delivery information.

Please refer to our Shipping Policy for further details.

9. Returns & Refunds

Because Gurvaya products are food products, returns are generally not accepted after delivery.

For damaged, incorrect, or otherwise eligible orders, please refer to our Return & Refund Policy.

10. Intellectual Property

All content available on the Gurvaya website, including:

  • Brand name.
  • Logos.
  • Product names.
  • Product images.
  • Graphics.
  • Text.
  • Designs.
  • Website layout.
  • Marketing content.

is owned by or licensed to Gurvaya and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use such content without prior written permission.

11. User Reviews & Content

If you submit a review, testimonial, photograph, comment, or other content to Gurvaya, you agree that the content should not:

  • Be unlawful or misleading.
  • Infringe another person's rights.
  • Contain offensive or abusive material.
  • Contain malicious software or harmful content.

Where legally permitted, Gurvaya may use submitted content for marketing, promotional, or website purposes.

12. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, analytics providers, or other technology services.

Your use of such services may also be subject to the terms and policies of those providers.

13. Limitation of Liability

To the extent permitted by applicable law, Gurvaya will not be responsible for indirect or consequential losses arising from the use of the website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised "Last updated" date.

15. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the applicable courts and jurisdiction in India.

16. Contact Us

For questions regarding these Terms & Conditions:

Gurvaya
Email: contact.gurvaya@gmail.com
Country: India